At facai88, your privacy is more than a legal obligation — it is the foundation of trust we build with every player. All your personal data is handled with industry-grade encryption and a fully transparent policy.
Our Privacy Commitment: This Privacy Policy explains exactly how facai88 collects, uses, stores and protects your personal information. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the facai88 platform, you agree to this policy.
Facai88 is an online entertainment platform operating for users in Malaysia. We take the responsibility of protecting your personal data seriously. This Privacy Policy applies to all information collected through the facai88 website, our mobile app, and any official communication channels we operate.
In this document, "we", "facai88" or "Platform" refers to the operator of the facai88 platform. "You" or "member" refers to any individual who registers an account, visits or uses our services in any capacity.
This Privacy Policy is to be read together with Terms and Conditions us. In the event of any conflict between the two documents on matters of data privacy, this Privacy Policy shall supersede the relevant terms in the Terms and Conditions.
If you have any questions about this Privacy Policy or how we handle your data, please contact our compliance team via 24/7 customer support available on the platform.
Facai88 collects personal data only when it is necessary to provide the services you request, ensure platform security, and comply with legal requirements. The following are the categories of data we collect:
| Data Category | Purpose of Collection | Legal Basis |
|---|---|---|
| Identity & Contact | Account registration, KYC verification | Contract, Legal Obligation |
| Financial Data | Processing deposits and withdrawals | Contract, Legitimate Interest |
| Technical Data | Security, fraud prevention | Legitimate Interest |
| Usage Data | Platform enhancements, analytics | Consent, Legitimate Interests |
| KYC Documents | AML/CTF compliance, age verification | Legal Obligation |
Facai88 uses your personal data responsibly and only for legitimate purposes. We never use your data for unrelated purposes without obtaining your prior consent.
You may opt out of marketing communications at any time by updating your notification settings in your account or contacting our customer support. This choice will not affect the receipt of important account-related communications.
Facai88 never sells, never rents, and never trades your personal data to any third party for their own commercial purposes. However, we may share your data under the following limited circumstances:
We work with selected service providers who help us operate the platform. These include payment solution providers (FPX, DuitNow, Boost, GrabPay), KYC and identity verification service providers, licensed gaming software providers, as well as secure cloud services and server infrastructure. All these providers are bound by strict data protection agreements and may only use your data for purposes we have specified.
Facai88 may disclose your personal data to the relevant authorities when required to do so by Malaysian law, a valid court order, or an official investigation conducted by a competent authority. We will notify you of any such request unless prohibited from doing so by law.
In cases where we need to protect facai88's legitimate rights, prevent large-scale fraud, or defend legal claims, relevant data may be shared with legal advisors or relevant investigative bodies.
Should your data need to be processed outside Malaysia, we ensure equivalent protections are applied through appropriate data processing agreements and compliance with international data protection standards.
Your data security is the top priority at facai88. We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or accidental disclosure.
While we take all reasonable precautions, no security system can be guaranteed 100% secure. If you suspect your account has been compromised, please contact our customer support immediately and change your password.
Facai88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality or your experience on the facai88 platform. For more information on managing cookies, please refer to your browser's help documentation.
As a data subject, you have certain rights under Malaysia's Personal Data Protection Act 2010 (PDPA) regarding the personal data we hold about you. facai88 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. We will provide this within 21 business days.
If your data is inaccurate or out of date, you have the right to request that we correct or update it.
You may request the deletion of your data under certain circumstances, subject to our legal record-keeping obligations.
You may object to the processing of your data for direct marketing purposes at any time without providing any justification.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact our data protection team via customer support. We may require identity verification before processing your request to ensure the security of your data.
Facai88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by Malaysian law. The following are our data retention guidelines:
Once the applicable retention period has expired, your data will be securely deleted or anonymised in accordance with our established data deletion procedures.
The facai88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from children or individuals under the age of 18.
We employ an age verification process during registration and rigorous KYC procedures to ensure no underage users can access our platform. Every registration application goes through date of birth verification and valid identity document checks.
Should we discover that personal data has been collected from a minor without our knowledge, we will promptly take steps to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered an account on the facai88 platform are urged to contact us immediately.
Facai88 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our business operations. We are committed to always providing equal or greater data protection with every update.
When we make material changes to this Privacy Policy, we will:
Your continued use of the facai88 platform after any changes take effect constitutes your acceptance of the updated policy. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.
For any enquiries, complaints, or requests relating to your personal data, please contact our Data Protection Officer via 24/7 customer support available on the facai88 platform. We will respond to your enquiry within 3 business days.
We don't just meet legal requirements — we go beyond the minimum standards to ensure your data is always protected.
All your data — from personal information to financial transactions — is protected with the same 256-bit SSL encryption used by leading financial institutions in Malaysia.
Our identity verification process is completed within 24 hours with full security. Your documents are stored in a hardened environment and accessible only by authorised compliance staff.
Facai88 has never and will never sell, rent, or share your personal data with advertisers or third parties for commercial gain. Your data belongs to you.
We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data handling processes have been reviewed and aligned with local legal requirements.
Manage your privacy settings directly through your facai88 account — choose your notification preferences, review login activity, and enable 2FA, all in one easy dashboard.
Our dedicated team is ready to assist with any privacy and data security enquiries at any time. A response is guaranteed within 3 hours for critical security issues.
Over 500,000 Malaysian players trust facai88 not only for world-class entertainment, but because we take their personal data seriously. Register today and experience the difference.
By registering, you agree to the Terms and Conditions and Privacy Policy us. Please play responsibly. Learn more.